EFFECTIVE DATE: [Effective Date: e.g., 01 October 2025]
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PRIVACY POLICY
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Aspen & Terra (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase from https://aspennterra.co.in (the “Site”). By using the Site, you consent to the practices described in this policy.
1. Controller and Contact
- Business name: AIM Holdings LLP
- Registered address: III 5/47 Sham Singh St., Gopinath Bazar, Delhi Cantt, New Delhi 110010
- Email: vc@aspennterra.com
- Phone: +91‑9711196770
2. Information we collect
a) Information you provide directly
- Contact details: name, email address, phone number, postal address.
- Account information: username, password.
- Purchase information: order details, billing and shipping addresses, payment instrument details (collected by our payment processor).
- Communications: messages you send via contact forms, emails, or chat.
- Custom/bespoke requests: measurements, sketches, or project details provided for bespoke commissions.
b) Information we automatically collect
- Usage data: IP address, device type, browser type, pages viewed, referrer URL, and timestamps (via server logs).
- Analytics and cookies: see our Cookie Policy below.
c) Information from third parties
- Payment processors: confirmation of payment status (we do not store full card details).
- Shipping partners: tracking numbers and delivery status.
3. How we use personal information
We use personal information to:
- Process and fulfill orders, handle payments, and arrange shipping.
- Communicate order status, respond to inquiries, and provide customer service.
- Manage accounts and provide access to ordering history and order updates.
- Provide bespoke design and project communication.
- Send marketing communications where you have consented (you may opt out at any time).
- Comply with legal obligations and resolve disputes.
- Improve site functionality, analytics, and security.
4. Legal basis for processing (where applicable)
- For users in jurisdictions where this is required (e.g., EU): processing is necessary for performance of a contract, compliance with legal obligations, our legitimate interests (e.g., fraud prevention, product development), or where you have consented to marketing communications.
5. Sharing personal information
We may share personal information with:
- Service providers: payment processors (e.g., Razorpay, PayU, Stripe), shipping couriers, hosting providers, analytics providers, marketing platforms (e.g., Mailchimp), and CRM providers (e.g., HubSpot).
- Professional advisors: accountants, lawyers, auditors when required.
- Law enforcement/regulatory bodies when required by law or to protect rights.
We require third parties to protect your data and not to use it for other purposes.
6. International transfers
Your information may be transferred to and stored on servers outside your country of residence. Where applicable, we rely on appropriate safeguards to protect personal data during transfer.
7. Data retention
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention: order data and tax invoices for statutory tax periods (e.g., as required by Indian tax law), account data until you delete the account or as required.
8. Your rights (access, correction, deletion)
Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of personal data we hold. You may also object to or restrict certain processing, and request portability where applicable. To exercise rights, contact: [hello@aspennterra.co.in]. We may ask for identity verification before responding.
9. Security
We implement reasonable technical and organizational measures to protect personal data (encryption in transit, secure servers, access controls). No online system is completely secure; we will notify you and authorities where required by law in the event of a data breach.
10. Children
Our Site is not intended for children under 16 (or applicable age in your jurisdiction). We do not knowingly collect personal data from children—if we learn we have collected such data, we will take steps to delete it.
11. Cookies and tracking
We use cookies and tracking technologies. See our Cookie Policy for details and how to manage cookie preferences.
12. Changes to this policy
We may update this Privacy Policy. The “Effective Date” indicates when it was last updated. Material changes will be notified via the Site or email where required.
13. Contact us
For privacy queries or rights requests, contact: [hello@aspennterra.co.in] or mail to: [Business Address].
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TERMS & CONDITIONS (TERMS OF USE AND SALE)
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Please read these Terms & Conditions (“Terms”) carefully before using https://aspennterra.co.in (the “Site”) or placing an order. These Terms govern your use of the Site and any purchase of goods or services from Aspen & Terra.
1. Agreement and acceptance
By accessing the Site or placing an order, you agree to be bound by these Terms, our Privacy Policy, and any other policies posted on the Site. If you do not agree, do not use the Site.
2. Eligibility
You must be at least 18 years old and able to form binding contracts to use the Site or place orders. If you are ordering on behalf of a business, you represent that you have authority to bind that business.
3. Orders and acceptance
- All orders are subject to acceptance by Aspen & Terra. We may refuse or cancel orders at our discretion (including errors in pricing or availability).
- After you place an order, you will receive an order confirmation email. Acceptance of the order and formation of the contract between you and Aspen & Terra occurs upon our dispatch of the goods or a separate acceptance confirmation.
4. Prices, taxes & payment
- Prices listed on the Site are in USD and exclude applicable taxes unless otherwise stated.
- You are responsible for any applicable taxes, customs duties, or import fees for orders delivered outside India.
- Payment must be made by the methods available on the Site (card, net banking, UPI, payment gateway, Bank Transfer). We use third‑party payment processors—card details are not stored by us.
5. Product information & availability
- We strive for accurate product descriptions, images, and specifications. Slight variations may occur due to hand-finishing, natural wood variation, or monitor settings.
- Measurements are provided as a guide—please confirm before ordering bespoke sizes.
- Availability may change due to production schedules; lead times will be shown on the product page and confirmed at order.
6. Bespoke orders & custom work
- Bespoke work (custom sizes, finishes, upholstery) will be quoted separately. A non‑refundable deposit (e.g., 30–50%) may be required to commence production; final payment and delivery terms will be agreed in writing.
7. Shipping & delivery
- Shipping terms are set out in our Shipping & Delivery Policy. Delivery time estimates are indicative and commence after order confirmation and payment.
8. Returns, refunds & cancellations
- Our Returns & Refunds Policy governs returns, cancellations, and refunds. For custom, made-to-order items, cancellations may be limited once production commences.
9. Warranty & defects
- We warrant that products will be free from manufacturing defects for the warranty period stated on the product page (if any). Normal wear and tear, misuse, or accidental damage are not covered.
- To claim warranty, contact us with order details and images of the defect.
10. Intellectual property
- All content on this Site (text, images, logos, designs, layout) is owned by Aspen & Terra or licensed to us. You may not copy, reproduce, or use content for commercial purposes without prior written permission.
- Product names and images referencing historic designers are used for descriptive purposes only. See our Provenance & IP Disclaimer for more detail.
11. Limitation of liability
- To the extent permitted by law, Aspen & Terra’s liability for any claim arising from or in connection with the Site or products is limited to the purchase price paid by you for the relevant products. We are not liable for indirect or consequential losses.
12. Indemnity
You agree to indemnify and hold Aspen & Terra harmless from any claims, damages, liabilities, costs, and expenses arising from your use of the Site or breach of these Terms.
13. Governing law & dispute resolution
These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in [City, State].
14. Changes to Terms
We may update these Terms. The updated version will be effective on the “Effective Date” posted at the top. Continued use of the Site after changes constitutes acceptance.
15. Contact
For questions about these Terms, contact: vc@aspennterra.com
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SHIPPING & DELIVERY POLICY
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1. Scope
This Shipping & Delivery Policy explains shipment methods, estimated delivery times, shipping charges, and responsibilities for orders placed at https://aspennterra.co.in.
2. Shipping regions
We ship to addresses within India [and internationally where indicated]. For international shipments, customs, duties and local taxes may apply and are the responsibility of the recipient.
3. Processing time
- Stock items: typically dispatched within [2–5] business days.
- Made-to-order / bespoke items: lead times vary; typical production lead time is 4-6 weeks and will be confirmed in writing.
- Weekend/public holiday orders are processed on the next business day.
4. Shipping methods and delivery estimates
- We use trusted couriers and freight partners for deliveries (local courier for small items; freight/transport for large furniture items).
- Delivery estimates depend on destination and shipping method. Exact delivery windows and scheduling will be provided by email or phone and via tracking information where available.
5. Shipping charges
- Shipping charges are calculated at checkout and depend on product size, weight, and destination.
- For large / bulky furniture, we may quote freight charges separately.
6. Delivery & installation
- For bulky furniture, we may offer white‑glove delivery and installation—selection available at checkout or as an add-on.
- Please inspect goods upon delivery and note any visible damage on the carrier’s delivery receipt. Take photos of the packaging and product.
7. Failed delivery attempts
- If the courier or carrier cannot deliver due to absence or incorrect address, additional re-delivery charges may apply and are the responsibility of the buyer.
8. Risk & title
- Risk of loss or damage passes to you on delivery (i.e., when the goods are physically delivered to your address). Ownership/title may be subject to payment in full (see Terms for details).
9. Lost or damaged shipments
- Report lost or damaged shipments to us within 48 hours of delivery (or within a reasonable time if delivery was not made). Provide images and any relevant documentation—claims will be processed in coordination with the carrier.
10. Contact for shipping queries
- Email: vc@aspennterra.com
- Phone: +91-9711196770
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RETURNS, CANCELLATIONS & REFUNDS POLICY
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1. Overview
We aim for your satisfaction. This policy explains returns, cancellations, refunds, and exchanges for goods purchased at aspennterra.co.in. Note: bespoke, custom-made, or modified items may have different return terms.
2. Cancellations
- Orders for stock items may be cancelled within [24–48] hours of order confirmation without penalty.
- For made-to-order or bespoke items, cancellations may not be possible after production has started. A non‑refundable deposit may be held to cover materials and labour costs.
3. Returns & eligibility
- Returns are accepted for non-bespoke, unused, and undamaged items within [7–14] days of delivery, subject to inspection.
- Custom, bespoke, made-to-order, modified, or upholstery-customized items are not eligible for return unless defective.
- The buyer is responsible for return shipping costs unless the item is defective or we shipped the incorrect item.
4. How to request a return
- Contact Customer Support within the return window: vc@aspennterra.com with order number, photos, and reason for return.
- We will provide return instructions and an RMA (Return Merchandise Authorization) number if the return is approved.
5. Refunds
- Once the item is received and inspected, we will notify you of the refund decision. Approved refunds will be processed to the original payment method within 7-14 business days.
- Shipping and handling charges are non‑refundable unless the return is due to our error or a defective product.
6. Damaged or defective items
- Inspect goods at delivery and report visible damage within 48 hours. For hidden defects, notify us promptly after discovery.
- For confirmed defects, we will offer repair, replacement, or refund at our discretion.
7. Exchanges
- Exchanges for the same product (if stock allows) may be processed following approval and return of the original product.
8. Warranty claims
- Warranty terms, if any, are stated on the product page. Warranty claims require adequate proof and may require inspection or return of the defective item.
9. Contact
- Email: vc@aspennterra.com
- Phone: +91-9711196770
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COOKIE POLICY
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1. What are cookies?
Cookies are small text files stored on your device by websites. They help the Site recognize you and remember preferences.
2. Cookies we use
- Essential cookies: necessary for site operation (session, cart management).
- Performance & analytics cookies: Google Analytics and similar tools to understand site usage.
- Functionality cookies: remember preferences and language settings.
- Marketing/advertising cookies: third‑party platforms (e.g., social networks) for advertising and social sharing features.
3. Managing cookies
You can control cookie settings via your browser (block or delete cookies). Disabling cookies may affect the Site’s functionality. You can also manage consent via any cookie consent banner on the Site.
4. Third‑party cookies
Third parties (payment processors, social platforms, analytics providers) may set cookies on the Site. Refer to their privacy policies for details.
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INTELLECTUAL PROPERTY & PROVENANCE DISCLAIMER
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1. Intellectual property
All content on the Site (images, text, designs, logos) is owned by or licensed to Aspen & Terra. You may not copy or use Site content for commercial purposes without prior written permission.
2. Provenance & historical claims — required disclosure
- Our products are faithful reproductions inspired by mid‑century furniture produced for Chandigarh in the 1950s. We do not claim to sell original historic pieces or to hold provenance for any original designer’s works.
- Product names and descriptive references to designers (e.g., Pierre Jeanneret) are used for descriptive and comparative purposes only. For authenticated originals and provenance, please consult specialist dealers, museums, or auction records.
3. Use of designer names
- We recommend avoiding implying endorsement or direct authorship by original designers. If you include references to designers, ensure the context is historically descriptive (e.g., "inspired by").
4. "Governing Law; Arbitration; Enforcement: These Terms shall be governed by the laws of India. All disputes arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration in India under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be New Delhi, Delhi, India, and the arbitration shall be conducted in English. The arbitral award shall be final and binding. For the purpose of seeking interim relief, or enforcing or challenging any arbitral award, the parties submit to the exclusive jurisdiction of the courts of New Delhi, Delhi, India."